Can't get into my windows vista computer!

I just got a windows vista of one of the members of my family and they don't remember the password to your account profile. Like when you turn it on and it goes different profiles? Well there are two, and you can't go out with these passwords. so my question is how to restore the computer to factory settings because I can not even get past the log part and that you can't use the computer...

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Hello

See the guide on the following link for reset your PC to its "factory Condition" - probably the best solution in your case (assuming that the recovery hard disk partition is Ok) is to follow the procedure in the title of the subheading recovering from the hard drive and the computer is off,

http://support.HP.com/us-en/document/c00814731

Kind regards

DP - K

Tags: HP Desktops

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