Can't open PDFs og Illustrator in PS CC 2015.1 "Could not complete your request because of a disk error."

With version 2015.1, I ran into problems of handling certain types of files Photoshop used to be able to open.

When I try, I get an error message: could not complete your request because of a disk error.

(Mac, OSX El Capitan, Photoshop CC 2015.1, lots of space, a lot of RAM available)

Is no longer works and causes the error message:

Open a .ai or .pdf either from the file inside the og of Photoshop in the command-click context menu in the finder.

By dragging a file .ai or .pdf from a window in the finder in the Photoshop workspace empty.

It works (but that's really not what I need for a flow of work):

By dragging a file .ai or .pdf from a finder window in an existing Photoshop document window.

How can this problem be solved?

Best regards

Kristian

Hi k-Stockholm,.

After you install the latest update for Photoshop, if you have not customized the application for your use, then you can try reset the Photoshop preferences to default.

Steps to follow:

To re-create the Photoshop preferences files, start the application while pressing Ctrl + Alt + Shift (Windows) or command + Option + shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop settings file?"

Let us know if that helps.

Kind regards

~ Mohit

Tags: Photoshop

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