Can't scan on HP 1410

Hi there, the last days of couple that my HP PSC 1410 all-in-one has decided he will not scan.  Still, it prints and copies well.  So I tried the tutorial on the site of hp and got to page 5 where it gives me a link to the HP scan diagnostic utility.

Anyone know what is happening?  I am running Windows Media Player aka Windows XP.  When I do open HP Director, and click Scan, it gives an error "year error occurred while communicating with scanner.

The USB is plugged in correctly, it always prints and copy so what can I do to make it scan the image?

Take it on me, I have tried to fix this for hours and cannot find a solution.

If the Erny link does not work, try this one.  Sometimes, the firewall settings prevent using the ftp links.

Kind regards

Bob Headrick, MS MVP printing/imaging

Tags: HP Printers

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