Can't stop my new laptop Satellite

My new series of Satellite C wakes. It works but screen is blank. +

Worse, I can't restart because I have + cannot stop the machine. Said user man hold switch power down for a period. But it does not turn off the machine.

User manual otherwise useless.

Help.

What model of laptop do you have?
You can disconnect the power supply and remove the battery?

Tags: Toshiba

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