Cancel my subscription (without contact options)
Hello
I want to cancel my subscription as a student (I now have another subscription with my colleagues), but when I go to the support page, I did not have the options of contact (chat, telephone).
Thanks in advance for your help.
If it is a monthly subscription, you can cancel it Adobe account:
https://helpx.Adobe.com/creative-cloud/help/cancel-membership.html
Otherwise contact support after the reset of your browser:
Make sure that you are connected with your Adobe credentials.
I hope this helps.
Concerning
Megha Rawat
Tags: Adobe
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Please cancel my subscription without cancellation fees so that I'll be able to order the new promotional offer
Go to Adobe Creative Cloud
Hello
Please contact support by calling/chat for cancellation requests and billing queries:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
Kind regards
Sheena
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I have to cancel my subscription and the option "Cancel your plan" (one month to another) is inavailable
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html -
Adobe has cancelled my subscription without asking me anything. Is this normal?
Adobe has cancelled my subscription without asking anything for me and I can´t find, anywhere in the site, how to re-enable it. Are they or am I crazy?
Carlos,
Looks like there may have been a problem with the payment. I suggest you contact our support staff to discuss the details and to take care of this:
Please see this link for support with creative cloud payments, accounts and membership:
CC_membership-account-payment-support
Kind regards
Guinot
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Cannot cancel the subscription without paying enormous fees
I work for a charity. I thought I was ordering a "first month free" access to the photos of our Christmas appeal.
I used it once, just once, back in November 2015 and didn't know that my charitable organization was paying every month since then.When I called to cancel the subscription, they hit me with a tax heavy addition $120!
So, because of the very misleading advertising, my charitable organization paid $120 for 4 months of subscriptions not used (for a single photo!)and must now pay $ 120.
Adobe should be ashamed of himself. This practice of 'contract' is misleading.
Hello
Kind regards
Sheena
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is there another way to cancel your subscription
is there an other way to cancel your subscription without getting constantly diverted to this useless page [bleep] https://helpx.Adobe.com/in/contact.html?step=CCSN_adobe-ID-signing-in_stillNeedHelp
phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Need to cancel the subscription
How can I cancel a subscription
Contact you the customer via the Adobe website.
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I don't want to start a discussion. I want to cancel my subscription
I don't want to start a discussion. I want to cancel my subscription
Contact the http://adobe.ly/yxj0t6 support team and they will help you with your cancellation
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Y at - it an email address to contact for help me to cancel my subscription? I tried to use the option chat 4 times and my internet keeps dropping out and canceling the cat until I can get the cancelled subscription
You may please check out the link below for instructions on cancellation.
Cancel your membership creative cloud
For more information you can contact the Support from Adobe by clicking on the link below.
Please make sure that you are connected to the right Adobe ID.
Hope this will help you.
Kind regards
Hervé Khare
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No subscription option Cancel in do management plan interface. How can I cancel my subscription when I am not given the choice? @
If you don't see the Undo option, contact adobe:
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I am charged monthly for an annual membership, but it turns out that my organization has a site license, so more need of this membership. I am trying to cancel my subscription, but 'cancel the plan' is not an option under 'manage plan '.
Hello
The Cancel option plan is not available because you are still under annual contract. For this discussion, you can check with our customer service:
Please make sure that you are connected with the Adobe ID to access the account options.
Kind regards
Chirag
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I want to cancel my subscription, but I can't seem to contact support. I need to do this before the end of the repayment period of 14 days. I tried to do this for 2 days know with no luck. Please someone help me as soon as possible. It's really as regards and very frustrating.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser. -
I ' v tried to cancel my subscription to creative cloud with no luck. When I try to contact the support there is no option for chat or call someone only forum option. It's really frustrating!
When I selected creative cloud and cancel the subscription from the drop down menus in the text tells me to click on the chat button or telephone to contact the support but THERE ARE No. SUCH BUTTONS VISIBLE! It's an infinite loop if I click on the button only visible on the site which is the "still need help - contact us" and if I click on that it will return to the page where I started!
PLEASE CANCEL MY SUBSCRIPTION! I am really annoyed that the cancellation of the CC is so hard you have to muscle your game Adobe, now the cancellation process is a joke.
Thank you
Arto Mikkola
Hello
Now, you can cancel your subscription in your Adobe account page.
Follow the workflow auto cancellation: cancel your Adobe Creative Cloud membership
Hope that helps!
Kind regards
Sheena
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Attempts to cancel the subscription, but only forums are listed for the contact.
I am trying to cancel my subscription, as seems to be the only way to get my payment option PayPal with a credit card instead of this, but the customer contact form gives me only the forums as a contact option. How can I actually get in touch with someone to solve this problem? I had to go and remove authorization to Adobe via my PayPal account to stop the continuous billing while I'm trying to understand this. It's pretty poor customer service.
Hello
Please visit https://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Kind regards
Sheena
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I can not contact customer support to cancel my subscription to creative cloud
The process to cancel my account for creative cloud puts me in a loop. I connect, click Cancel, I contact the technical support. Then I have to connect again, and my account and the password is not recognized on the support page. I relog on my account page and the trial everything starts again.
I just want to cancel my subscription, and so far it's impossible to do.
Please help me.
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If he continues to not try to use a different browser.
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
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