Cancellation of automatic renewal within 14 days

This is to highlight a major problem and blocking of the training in the service Adobe customer, conversation, reading for yourself and you will understand what I mean:

File number: 0219807857

Client CC

Here's what we know about your problem so far. It relates to:

Change of creative cloud

Membership, account, change in payment

Cancel your membership changes

Thank you for your patience.

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You are now discussing with Isha.

Please do not close the discussion window or browser tab because it will end our chat session.

12:28:35

Isha:

Please contact Adobe Membership Services, my name is Isha. How can I help you today?

12:28:52

Customer CC:

Hi, Isha, my account got auto-renouvelé but I want to cancel it.

12:30:53

Isha:

Sure, I'll look into your account right now to view exclusive offers for your membership.

12:33:35

Customer CC:

I was charged £21,91 I want a refund of this amount.

12:35:05

Isha:

Very well.

12:35:11

Isha:

As I see you have Creative Cloud Student and Teacher Edition (one year).

12:35:21

Isha:

You want to cancel the same?

12:36:24

Customer CC:

Yes, could you confirm that I am in this new contract cancellations?

12:36:45

Isha:

I wish to inform you that since you have agreed to be in a commitment, if you cancel the subscription within the commitment period, there is an early termination fee that represents 50% of the remaining months. This tax is according to the contract you agreed at the time of the purchase and was mentioned in the conditions as well.

12:37:34

Customer CC:

This renewal was not my intention. the old contract has been renewed, so I still have a period of grace to cancel.

12:38:05

Customer CC:

IM only 3 days in this new contract

12:38:43

Isha:

I wish to inform you that a new contract is started and if you cancel it now then you will have to pay cancellation fees.

12:39:14

Customer CC:

What is the grace period to cancel a contract with adobe?

12:40:17

Isha:

If it's a new contract so you can cancel it within 14 days, but if it is automatically renewed so it cannot be cancelled without cancellation fees.

12:40:44

Customer CC:

I don't have auto renew

12:42:10

Isha:

We send emails from automatic renewal of 11 months to the e-mail address registered with Adobe. There may be a slight possibility that the email could have in your trash or Spam folder and if you contact not we to stop automatic renewal, then the subscription gets automatically renewed.

12:42:31

Customer CC:

I do not have an email

12:43:42

Isha:

I wish to inform you that an automatic email is always sent to our customers.

12:45:05

Customer CC:

can I have a number to call please

You will receive your chat transcript at [email protected] at the end of your cat.

12:45:55

Isha:

Sure.

12:46:33

Isha:

You can call this number-1-800-833-6687.

12:47:01

Customer CC:

also, could you send me a link to the contract please

12:47:17

Isha:

Sure.

12:47:47

Customer CC:

I have a number of client based in the United Kingdom please

12:47:57

Isha:

I apologize for the inconvenience.

12:47:57

Isha:

http://www.Adobe.com/misc/subscription_terms.html

12:49:07

Isha:

I wish to inform you that this number will work for you.

12:50

Customer CC:

the agreement said there is no annual contract and that I am authorized to cancel within 14 days

12:50:37

Customer CC:

Sorry

12:51:15

Customer CC:

If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

12:51:35

Isha:

Yes, quite correct.

12:51:39

Isha:

You will be charged the annual rate stated at time of purchase as a lump sum, plus applicable taxes. Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contract. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

12:52:47

Customer CC:

Annual contract, monthly paid Service begins as soon as your payment is processed. You will be charged the price indicated at the time of the purchase, applicable taxes (such as value added tax when the rate shown does not include VAT), every month for the duration of your annual contract. If the rate of VAT applicable (or other taxes or service) is changed during your term of one year, the price will adjust accordingly. Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

12:53:16

Customer CC:

IM on the annual contract paid monthly. The end of contract at the end of the year

12:53:34

Customer CC:

the contract begins the initial payment and I have 14 days to cancel.

12:53:44

Customer CC:

or did, I read that wrong?

12:54:44

Customer CC:

in my situation, my new contract started 23/09/2016 is today 26/09/2016. I so 13 days to cancel. So what is the problem?

12:56:59

Isha:

I would like to inform you that this policy applies to the new subscription subscription is automatically renewed as this policy does not apply.

12:57:32

Customer CC:

Where can I find this information in the contract, please?

12:58:29

Isha:

If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contract. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

12:59:07

Customer CC:

so you're saying the my annual contract doesn't have at the end of the last 12 months?

12:59:27

Customer CC:

or it end and then launched a new contract?

12:59:43

Customer CC:

Cause is annual contract make clear

12:59:45

Isha:

It was completed and then it was automatically renewed.

12:59:58

Customer CC:

is it a new contract or not?

13:00:19

Isha:

Its an auto renewed contract.

13:00:39

Isha:

I suggest you to complete the term of office and to allow you to continue with the subscription, I can offer you 2 months free. This means that you would not have to pay for the next 2 months.

13:00:39

Isha:

13:00:51

Customer CC:

can I have the information for the Auto contract renewed please

13:00:53

Isha:

I apologize for the empty message.

13:01:32

Customer CC:

Can I please contract information for the "auto renew please."

13:02:02

Customer CC:

I can't find the "auto renewed contract" on the adobe Web site.

13:02:43

Customer CC:

can you please send me the link

13:02:47

Isha:

Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

13:03:09

Isha:

It is mentioned in the same link I provided above.

13:04:06

Customer CC:

It is said in the information that you send to me: "If you cancel within 14 days of your order, you will be refunded."

13:04:15

Customer CC:

done, I read that wrong yet?

13:05:01

Customer CC:

Isha, could you please stop wating my time

13:05:10

Customer CC:

IM in the period of 14 days

13:05:25

Isha:

Yes, if you cancel in 14 days, will be refunded to your account, but its only applicable on the new order

13:05:27

Customer CC:

come on, seriously.

13:06:09

Isha:

I apologize for the inconvenience caused to you.

13:06:09

Isha:

http://www.Adobe.com/misc/subscription_terms.html

13:06:19

Customer CC:

the information is for the renewal is not she who is the information that I asked you to bring.

13:07:17

Isha:

Please allow me 1-2 minutes to discuss your case with my senior team.

13:07:27

Customer CC:

Ok

13:08:46

Isha:

Thank you for your patience.

13:09:28

Isha:

I will need to climb this case to my senior team so that they can check what can be done better to solve your problem, they will get back to you within 24-48 hours by e-mail.

13:09:36

Customer CC:

I'll post this conversation over the internet to expose the lock of the training, that guys get.

I hope it's very urgent reviewed by administration of Adobe.