Cannot access a Western Digital external hard drive on new PC HP Pavilion model P6-2136

Original title: access WD on new PC

I just got a new PC from HP Pavilion model p6-2136. I want to transfer my files from my WD external drive but I can't find it on my new PC. I can't "understand where the WD is on my PC to access. On the old computer, it was the icon I just clicked on. When I pull up to what I think, it's the WD info it showsall these files, but they are empty? I assumed that WD had saved all my files etc. automatically from the old PC. I have the My Book WDBAAF 5000 EBK.

I need to transfer all my docs, picutres & also get my favorites transferred.

Please help & also where I can get a step by stpe handyman.

Thank you!

Hello

1. are you able to see data from your external hard drive from your old computer?

2. are you able to detect the external hard drive with another computer?

3. you receive an error code or message?

I suggest you to check if you can see the external hard drive in Windows Explorer.

Try to connect the external hard drive to another port and check the issue.

Check also if the external hard drive works fine in the other computer.

Please follow the link below:

My drive does not appear in Windows Explorer:

http://support.Microsoft.com/kb/330140

Warning: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up the registry, click on the number below to view the article in the Microsoft Knowledge Base:

 

http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

I hope this helps.

Tags: Windows

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