Cannot access files Word or picture on Windows XP

Can anyone help? As soon as we try to access a son of file or photo Word on Windows XP, we receive a message saying: "Windows Explorer has encountered a problem and needs to close." The problem started a couple of weeks, every time we tried to open the my recent Documents option, but has now affected every Word file or a photo on the computer. The file opens, but then the message and the computer always freezes and crashes. We cannot now access one of our files. Anyone know what we can do to solve this problem?

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Can anyone help? As soon as we try to access a son of file or photo Word on Windows XP, we receive a message saying: "Windows Explorer has encountered a problem and needs to close." The problem started a couple of weeks, every time we tried to open the my recent Documents option, but has now affected every Word file or a photo on the computer. The file opens, but then the message and the computer always freezes and crashes. We cannot now access one of our files. Anyone know what we can do to solve this problem?

There is some malware that causes this problem. We will, first of all make sure that your computer is not infected. Download, install, update and perform a full scan with Malwarebytes. View results, then we will know which path from there.

Tags: Windows

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