Cannot access Internet and all programs on the start menu. How to get rid of a virus on windows xp

I was recently given a hand computer (compaq I tthink) so I'm not clear about all the fancy stuff to the extent of the ect CPU... but I know it has windows xp pro. in any case, a friend used my computer and for some reason any felt the need to download a program called 7-zip. Now, my computer is screwed... In the start menu > all programs, everything has disappeared! And I can access the system restore in normal boot and safe mode, but the window remains empty, we never really gave me the opportunity to use it. Oh and I can't get online in normal or safe boot mod either, what can I do?

Original title: how to get rid of a virus on windows xp proremove a virus from windows xp pro

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Hello

1. Why do you think that the computer is infected with the virus? See you pop - unwanted ups or odd behavior of all programs?

2 have you made any changes to the computer before the show?

3. did you run any online scanners to remove infections?

4. What is the antivirus installed on the computer program?

Method 1: Run a scan antivirus on your computer.

www.Microsoft.com/Security/Scanner

Note: If infections are detected during the scan, there is a risk of data loss because infected files will be deleted.

Method 2: Safe mode with networking

 

Step 1: Check if you can browse the Internet with success in Mode safe mode with networking.

Networking Mode safe mode starts Windows in mode safe mode and includes the network drivers and services needed to access the Internet or other computers on your network.

A description of the options to start in Windows XP Mode

 

Step 2: Put the computer in a State of boot is a way to know which application is causing this problem.

To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

Step 1: Follow the steps in the link below to do the same thing:

How to configure Windows XP to start in a "clean boot" State

Note: After troubleshooting, be sure to set the computer to start as usual as shown here:

Step 2: To configure Windows to use a Normal startup state

After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.

  1. Click Start and then click Run.
  2. Type msconfig and click OK. The System Configuration Utility dialog box appears.
  3. Click the general tab, click Normal Startup - load all services and device drivers and then click OK.
  4. When you are prompted, click on restart to restart the computer.

Method 3:

Create a new user account and verify if you are able to access the program in the start menu.

Try to connect with a different user has administrator rights account and then create a new user account.

For more information, see these links:

How to create and configure user accounts in Windows XP

How to copy data from a corrupted to a new profile in Windows XP user profile

I hope this helps.

Tags: Windows

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