Cannot access internet without going through "Online Help & Support." ("Windows cannot access the specified path. You cannot ot have permission.)

Problems: Access to the internet.    2. right of PC, for example, clock, Favorites, etc. does not appear on the screen while booting.

3. cannot access the Micro password

Error message: «Windows cannot access the path specified...» »

When I'm online through the icon help & Support, still cannot access all the other icons; needs access to sites through links.

First of all, there is problem when I played the game on 'brightness (MySpace link); PC seems to crash and the problem has continued since then.

I have no idea what to do and I'm a bit of a novice.  In addition, have physical difficulties which slows me down or interferes with the ability to work through problems.

Applications and links of Facebook can be very dangerous. Please start with the basics to ensure that you are working from a clean base. You will need to obtain the tools of a different, known-clean computer with access to the Internet and put them on a USB stick to transfer to the affected machine.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). If possible, have all your data backed up before taking the machine into a shop.

MS - MVP - Elephant Boy computers - don't panic!

Tags: Windows

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