Cannot access the drive after you type the correct password for BitLocker. Access is denied.

Hi all!

I really have a problem with my disc drive BitLocker encrypted.

On my PC at the beginning (from 2009), with OS win7, I encrypted my external WD 500 GB MY BOOK hard drive.

Unfortunately, old PC died:(et il y a un problème.)

Now on my new computer with win7 OS or another, I can't access my WD 500 GB MY BOOK external hard drive?

my first try the solution: I try to unlock the drive with my correct password and everything seems OK, drive is unlocked, but when I try to enter the disk I have the popup alert message: location is not available. J:\ is not available. Access is denied.

After that, I try another option.

try my second solution: In Control Panel > system and security > BitLocker Drive Encriptación I chose my encrypted disk and try to decrypt the drive. After maybe 7 hours and 99 percent, I got a pop-up message with the error. I don't remember now exactly how was the message.

Now, when I log on windows, on another device (laptop) when I attach my WD 500 GB MY BOOKoutside, drive in my computer , I have the following status: my external WD MY BOOK 500 GBhard drive is unlocked, visible and recognized as a drive J:\, but I can't access it.

When I try to enter again the drive, I have the popup alert message: location is not available. J:\ is not available. Access is denied.

Also, I have the correct password and BitLocker recovery key stored correctly the USB onmy.

Help, please

Best.

Hello

Thanks for posting your query in Microsoft Community Forum.

Try changing the permissions on the drive for access.

a. go to "Computer".

b. right-click on drive J and choose Properties.

c. click the 'Security' tab and see if your current user is displayed in the ' group or user names " list. If not, please click on the Add button, type the name of your current user account in the "enter the names of the objects to select " box, then click 'OK' to add this group.

d. Select the user from the list, then check the box 'Allow' next of ' Full Control '.

e. click on the Advanced button, and then click the 'Owner' tab. Then, press the button "Edit" .

f. Select current user in the list and check the box "replace the owner of subcontainers and objects".

g. click 'OK' to save the changes and wait for Windows to transfer ownership of all objects on the partition.

h. click OK to save the changes and exit the Properties window.

Check if you are able to access the drive.

You can also check: BitLocker Drive Encryption Step Guide for Windows 7

Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

Thank you.

Tags: Windows

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