Cannot access the internet using a wireless connection via ATT Uverse using laptop computer with Windows XP

My wireless Internet connection has stopped working when I converted to ATT DSL to ATT Uverse.  My laptop sees the network and says I'm connected with all the green "bars".  However, when I try to connect to the internet I have two things to happen.  Either I get a long period which ends with the message that I can't connect to the network.  Or - I can connect to the internet for a very short period of time - a part of a screen is displayed and then crashes.  I entered the codes of security several times to ensure accuracy.  How to solve this problem?

Hello, I am an AT & T technician. It is a known problem with the NVG589, Microsoft Vista and XP.

You can find more information, including possible workarounds for this problem here:

http://www.att.com/eSupport/article.jsp?SID=KB92052&CV=820#fBid=6vEbMNmgXBq

If anyone has additional information, I would certainly appreciate it. A tech, the fix for this issue is important.

Tags: Windows

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