Cannot access the internet using the account invited in Vista. Unable to access using the administrator account.

This one is strange - and I repeat that the problem is that I can't access the internet by using the administrator account.  The guest account works fine.  All programs are there and launch the fine (IE, Live Messenger, Yahoo Messenger, etc.), but they cling right there when I try to log on or access to any Web site.

While in the administrator account, I ran "CMD" in the run menu and can ping Yahoo, Google, etc. with success.  It's embarrassing - any ideas how the administrator account can act that way then the guest account works perfectly?

Hello Allen LaBrune,.

If you are able to ping the websites from the command prompt, it means that your computer connectivity is fine.

·         What is the antivirus installed on your computer protection software?

·         Have you tried to browse by disabling the firewall?

Try disabling the firewall on the computer and check if you are able to navigate.

If this does not work, reset Internet Explorer settings and check if you can browse.

To use the feature reset the settings of Internet Explorer in the Control Panel, follow these steps:

1. exit all programs, including Internet Explorer (if it is running).

2. If you are using Windows Vista, click Start, type the following command in the start search box and press ENTER:

Inetcpl.cpl

The Internet Options dialog box appears.

3. click on the Advanced tab.

4. Under Reset Internet Explorer settings, click Reset. Then click again on reset.

5. when Internet Explorer has finished resetting the settings, click close in the reset Internet Explorer settings dialog.

6. restart Internet Explorer.

For you reference, you can visit the link for the following Article:
http://support.Microsoft.com/kb/923737

Thank you

Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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