Cannot access the Microsoft Update Site

I get the following error message when you try to access the update site:

Microsoft Update could not be installed on your computer

Make sure that you log on as an administrator or as a member of the Administrators group, and then try again.

More troubleshooting options

  • If your computer is connected to a network and the problem persists, contact your system administrator to see if your Microsoft Update settings are managed by using Group Policy.
  • If your computer is not connected to a network, or if your system administrator has not disabled Microsoft Update, check if the Windows Update service is disabled or stopped. For information about how to start a service, search help and Support on your computer.

Note: If you encounter problems with the installation of Microsoft Update, you can continue to get updates for your computer by going to Windows Update in control Panel.

[Error number: 0x800A01AE]

I AM logged on as administrator (it's actually the only account on the system other than the guest account: I have renamed the main administrator account and use it as my account {I know this isn't the best practice, but I always did like it and it makes things easier being the administrator, especially since I changed the name for security reasons}).  I have a small home network wireless, but have no defined group policy (no server - just-to-peer).  The Windows Update Service is launched and running (but I stopped and restarted it just to be safe).

I don't quite know what to do next.  I would like to be able to access this site for updates that cancelled or failed during the update process automatic (and who seem not to be re - that appear as options when I check the updates).

Any help you can give would be greatly appreciated...

BTW, I use a Dell Inspiron E1705 with 32-bit Windows Vista Business SP2.

Thank you!
Lorien - a - MCSE/MCSA/network + / A +.


You try to go actually on here Windows Updates site?

This site does not work for Vista. You must use the Windows built-in to Vista updates or download them
sites I posted for you last time.

Absolutely do not use the default Administrator account. Just make a new Admin account to
use and leave the other to test and difficulty. In fact, make an Admin NOW account to use to test and fix
According to the needs. If your sole administrator corrupts you will have a big headache.


Run the Windows updates to reset and

Do the two of them:

How to reset the Windows Update components? a Mr Fixit

Description of the system update for Windows Vista, for Windows Server 2008 analytical tool, for
Windows Server 2008 R2 Release Candidate for Windows 7 Release candidate


If you have issues with your updates, please describe what you see and all the error codes or the KB/QB
problem updates.

I hope this helps.

Rob - bicycle - Mark Twain said it is good.

Tags: Windows

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