Cannot add a fingerprint on the iPhone 6

I got a new phone and add it to a selection of fingerprints is grayed out. I have try other ways to market, but it said 'cannot complete installation contact ID. Please go back and try again. "And it does not at all. I already have an access code, and I don't know what else to do.

Hi, ibkny!

Thank you for using communities Support from Apple. I see from your post that you can not register Touch ID because the box add a fingerprinting option is grayed out. I use the ID to touch to help the lock and protect my own iPhone, so I want to make sure that everything works!

To do this, I recommend you to go through the "Get help with Touch ID" section of the following article.

Use the ID button on iPhone and iPad

Have a great day!

Tags: iPhone

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