Cannot capture HDV in Windows 7

I have a new Windows 7 PC (Dell Studio XPS 9000) and have not been able to capture HDV from my Canon Vixia HV30 camcorder.  I could not capture DV no problem when I put the camcorder to downgrade the output using 'DV Lock.  I tried Movie Maker and several other programs with the same result.  Each program recognizes the HV30 correctly.  When I start the capture, the computer manages to control the camcorder and begins to play.  However, HD video capture, usually to create a 0 bit file.

I tried using different software in compatibility mode of previous versions of Windows and have also tried to use the "legacy" Firewire driver version, but nothing seems to solve the problem.  I don't know exactly what the problem.  I've seen some reviews that mention another card Firewire is required.  I also noticed that the Canon HV30 Windows driver is a "generic A / audio-visual device" driver.  I wonder if there is something that Microsoft needs to get to a specific Canon for Win7 driver.

For any help or suggestion would be great!

Hello ej76,

Thank you for visiting the Microsoft answers Site.

You can check with the manufacturer of the device camera to a compatible Windows 7 device driver. In addition, you can also try to install the device driver Windows Vista camera in compatibility mode and check the issue.

To do this, please see the link below:

http://social.technet.Microsoft.com/forums/en/w7itprohardware/thread/80cae5ee-dc98-4A2F-8284-a1ab826059b7

In addition, you can check out the link below, provided by the manufacturer of the device to display information about the transfer HDV on your PC by looking for HD transfer in the search box.

http://www.USA.Canon.com/consumer/controller?Act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=269&ModelId=16206

I hope this information is useful.

Thank you

Mary
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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