cannot change the playlist on the ipod shuffle 4th generation - the computer sees it but I can't do anything with it

I have 3 ipod Shuffle (4th generation).  Two connect to iTunes without problem.  1 can be seen by iTunes but I can't edit the playlist and I don't get any options by clicking on the icon in the upper left corner to be able to restore it.  Any suggestions please?

Thank you

Try to reset the device, and then try again. Reset the iPod shuffle - Apple Support.

TT2

Tags: iPod

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