Cannot communicate with the server error 11.5 Jabber clients Windows and Mac

Hi guys,.

I recently installed CUCM 11.5 (No. Cisco instant messaging and presence) in my lab. Its a simple installation without the LDAP server using the internal directory CUCM to set up customers. I am successfully able to connect to Jabber via my iPhone and iPad on 11.5 Jabber clients or 11.6. I am also able to connect to jabber in windows machine if I use the version of the client Jabber 9.7. However, if I use 11.5 Jabber on the Windows client, it gives me "cannot connect with Server error." On Macbook, I get this error on all the versions I used including old version 9.6.

The only thing that I noticed that it is option for iPhone Jabber Client forward to put the ip of the CUCM server on option Phone Service only. There are in Windows or Mac Jabber Client 11.6, arrangement for CCM 9 or a later version, where I put my CUCM server IP address.  Am I missing something?

Kind regards

S

Hello

Just check that you have configured on the system--> the server on cucm entry. If its host name or the FULL domain name, I think your jabber for windows try to solve but unable to do so because of no connectivity to the DNS server or no entry in the DNS server.  Try it below to check if she.

Change the host file on PC windows from the location below,

C:\Windows\system32\drivers\etc

Once you pass on the location and add the cucm entry in the host file, reset your jabber and mention the cucm for connection ip address manually and then check.

Tags: Cisco Support

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