cannot configure remote assistance

Similar Questions

• Computer laptop HP G62t-350 cannot get Remote Assistance

  Windows 7 Home Premium

  Laptop G62t-350

  TeamViewer

  ISP Comcast

  -------------------------------------

  Recently, I contacted Hewlett-Packard technical support with problem in my laptop HP G62t-350.

  Their tech wants to take control of my laptop, so I initiated the request. Their technician is recognized and I accepted the remote control.

  He kept showing "to leave, please wait...". "and we are never connected.

  Last week, I contacted my ISP Comcast and, even once, they wanted to take control of my computer using TEAMVIEWER.

  We were never connected.

  As you can see, there is a problem with Remote Assistance.

  Can you help me to solve it?

  Thank you.

  This morning I called technical support for HP and the technician fixed it:

  The problem was that Usersname administrator has been corrupted:

  1 - created a new usersname (HP) - tested remote access and has worked very well.

  2 - deleted my original usersname

  3 - recreated my original usersname - tested remote access and has worked very well.

  4 - remove the new Usersname (HP)

  5 - tested the remote again and worked fine.

• cannot save remote assistance invitation file

  used to be able to save as a 'file' Remote Assistance invitation and now when I click on this option, the window just closes.

  Hello

  1. what software do you use for remote assistance?

  2. you receive an error code or message?

  3. have you made any recent hardware or exchange of software on your computer before the show?

  Please provide us with more information on the specific question for the solution as soon as possible.

  Follow the links that might be useful for you as reference below:

  Windows remote assistance: frequently asked questions: http://Windows.Microsoft.com/en-us/Windows7/Windows-remote-assistance-frequently-asked-questions

  I hope this helps.

• I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  You get the error "a Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved" when the requesting computer (the computer 'demand' help) sends its private IP address instead of its public IP address in the request for assistance. The solution is 'easy' for some and difficult for others. I present here for your perusal:

  (1) obtain the public IP address of the requesting computer (by visiting a web page such as http://www.whatismyip.com)
  (2) save the remote assistance request computers
  (3) modify the remote request for Assistance (RcBuddy.MsRcIncident) using a text editor (such as notepad) and replace the private - section of IP address should be something like this:
  RCTICKET = 65538,1,192.168.1.33:3389 «»
  with the public IP address from whatismyip.com or elsewhere - should be something like this:
  RCTICKET = 65538,1,74.125.47.147:3389 «»
  (4) save the file of RcBuddy.MsRcIncident 'new '.
  (5) double click it to connect to the computer needing help
  (6) cross your fingers and hope it works!

  I hope this helps someone else - if it's too much trouble, feel free to use the tools mentioned elsewhere in this thread.

  -Computers Acorp
  www.ACoRP.net

• Request remote assistance issues. Cannot connect, check network or group may have cancelled etc.

  I have XP, Vista and 7, customers have.  Remote Assistance allows to work with both.  Now, it will work with either, but it does not work with one of the users with 7.  Help, I tried everything.  A few months ago I could access it, now I can't

  Hello

  1. don't you make changes on the computer before this problem?
  2. What is the accurate and complete error that you receive when trying to use remote assistance?

  In response to the questions above could help us help you better. However, you can have a look at the following article which deals with a similar question.
  Remote assistance may not work if Internet Connection Firewall is enabled
  http://support.Microsoft.com/kb/310608

• Remote assistance

  I run Windows XP Professional, trying to connect to the other computer at home with remote assistance and get the error message saying: unable to connect DNS name cannot be verified.  What's wrong.

  Hello

  Maybe this can help.

  http://support.Microsoft.com/kb/300546

  http://www.Microsoft.com/windowsxp/using/helpandsupport/learnmore/RemoteAssist/intro.mspx

  Otherwise, be more specific and provide technical details on how you have configured both computers.

  P.S. the host router and Internet connection must be part of the configuration too.

  Jack-MVP Windows Networking. WWW.EZLAN.NET

• Problem connecting via Windows Remote Assistant

  I have a problem connecting to my PC mother via Windows remote assistant. I checked the setting and services run. I get the following error:

  Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not	Detected
  Contact your network administrator or ISP (ISP) Completed
  Could not establish a Remote Assistance connection

  
  Could not establish a Remote Assistance connection Detected

  There is no problems detected on this computer

  Completed

  Problems found	Details of detection
  6 Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Detected
  Contact your network administrator or ISP (ISP) Completed Windows cannot communicate with the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854). The computer or the service that you want to achieve may be temporarily unavailable. If the device or resource is nearby and you have access, make sure that it is turned on and connected to the network.

  6 Could not establish a Remote Assistance connection Detected
  There is no problems detected on this computer Completed There could be a problem on the computer that you are trying to connect to. If the person you help running Windows 7, ask them to click Troubleshooting in the Remote Assistance program. If they run older versions of Windows, you can ask them to use the Internet connectivity evaluation tool from the Microsoft Web site.
  Details of detection

  Diagnostic information (Teredo)

  Details on the diagnosis of Teredo:

  
   
  Settings for Teredo
  ---------------------------------------------
  Type: customer
  Server name: teredo.ipv6.microsoft.com.
  Client refresh interval: 30 seconds
  Client port: not specified
  State: qualified
  Type of customer: teredo client
  Network: unmanaged
  NAT: restricted
  Special behavior NAT: UPNP: no PortPreserving: Yes
  Local mapping: 192.168.1.7:57043
  External NAT mapping: 69.248.92.196:57043

  Diagnostic information (Teredo)

  Details on the diagnosis of Teredo:   Settings for Teredo --------------------------------------------- Type: customer Server name: teredo.ipv6.microsoft.com. Client refresh interval: 30 seconds Client port: not specified State: qualified Type of customer: teredo client Network: unmanaged NAT: restricted Special behavior NAT: UPNP: no PortPreserving: Yes Local mapping: 192.168.1.7:57043 External NAT mapping: 69.248.92.196:57043

  Network Diagnostics log

  Name of the file: 398A911D-DDA8-41E3-9FF3-4E36B200143B. Diagnose.Admin.0.etl

  Other newspapers and Network Configuration

  Name of the file: NetworkConfiguration.cab

  Computer name:	USER-PC
  Version of Windows:	6.1
  Architecture:	AMD64
  Time:	Friday, May 16, 2014 14:31:02
  Publisher details

  Detecting network connectivity problems.
  Package version:	1.0
  Publisher:	Microsoft Windows

  Keep in mind that if the person seeking assistance uses a router (instead of connecting directly to the modem), then you will need to redirect port configuration.  The request when she sends uses the IP address of his computer, but that the IP is not always accessible to the public.  For example, IP address of my PC is 192.168.0.4 (the 4th computer on my network at the present time), and this address cannot be used to connect to my PC.  You know my public IP address, so, I need the configuration of port forwarding to direct your incoming connection to my public address during my internal IP address (called traversal NAT, or network address translation).

  There is a reason, I generally recommend free tools that use HTTP transport instead, like Team Viewer app free (for personal use).

• A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved

  I am trying to use remote assistance to help with my brothers computer. We both use XP, but when I try to open remote assistance to view and or even take control of his computer, I get an error message: connection A Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved. Why this might be happening?

  Hello

  It depends on how the computers are connected and their intellectual property regime.

  They are on the same network (e.g., connected to the same router)?

  Through the Internet? Something else?

  http://support.Microsoft.com/kb/300546/en-us

  Jack - Microsoft MVP, Windows networking. WWW.EZLAN.NET

• You can use XP remote assistance to Vista or Windows 7?

  I can give remote assistance from my XP computer to someone under Vista or 7?

  No! and Yes! There are a few compatibility issues, as a break, if breaks Vista XP won't know and voice, there is voice in XP but not Vista. Vista can offer help with XP, but XP cannot offer assistance to Vista. On the Microsoft Downloads you will find much better program called Microsoft Shared View is free. Install you in your computer and your friend installs it in hers. Then you can help each other. Fun and later comes back with a thanks!

• Remote assistance with vWorkspace 8.0 MR1 on a Windows Server 2012 R2 with Windows 7 Enterprise VDI (RDP8)

  We have a new VDI environment with the new Version of v 8.0 MR1 Workspace and real fixes. The connection Broker and the Hyper-V hosts running on Windows Server 2012 R2 Standard with real fixes. The VDI Clients are configured with Windows 7 Enterprise and RDP8. Unfortunately, we are not able to use by the broker for connections Remote Assistance?  We received the Error Message:

  The following error occurred during the occultation session 2 on the server...

  This function is not supported on this system. (120)

  I found the link: http://documents.software.dell.com/doc78042 or

  http://documents.software.Dell.com/DOC145926

  But this article has no recommendation for Windows Server R2 Standard 2012

  Any help, I would be grateful.

  THX in advance

  Thomas

  This question is not met at the time of the request

  I created a Blog post to allow other servers to 2012r2 2012r2 of remote assistance.

  However, it is not possible to use 2012r2 to help a win7 server remotely. It is simply not supported by MS and there is nothing we can do.

  If you can create a server 2008r2 to run the Management Console, you will be able to assist distance Win7 VDIs from here.

• Windows 7 remote assistance displays garbled desktop

  I'm trying to connect to the asus laptop of my mother to help her, but each time, remote assistance is used, the his office appears in monochrome color and is coded/biased. This is not a problem of the internet, because the connection is through our internet and home network is not used to establish the connection. Between the two laptops Remote Desktop works fine, not display problems what so ever. so I don't think that it is a configuration issue with the router or other system. Unfortunately we have only two systems win7 (my laptop and my mums), so test it with a third windows 7 PC is not possible. I'll try to connect using my XP Pro desktop computer, but I expect that it does not at all due to differences in OS version.  my moms laptop has some kind of custom AMD/ATI discrete video card that is not able to use AMD drivers, so im not able to upgrade to the latest version of the drivers on his cell phone. My laptop has, however, the last driver from NVidia (314.22) package because it is the video card.

  Yet once again, this problem is NOT with Remote Desktop, which works very well between our two PC.

  This is NOT a connection problem. I am able to connect to his PC, very well.

  The question is when his office is shown through the Windows remote assistance program.

  I have already run all the troubleshooters there, who have found NOTHING of EVIL.

  the remote assistance connection is made using easy connect through our home network.

  any suggestions on the internet do not work as the connection to the local network traffic never leaves

  My laptop: Toshiba Satellite P500-ST6844

  Windows 7 Ultimate x 64

  NVidia GT 330 M 1 GB Gddr3

  I7-Q720M (1st generation)

  8Gb

  c:\ Hitachi 500 GB 7200 RPM partitions: 3 [System], [TI105417W0F], [HDDRECOVERY]

  e:\ Hitachi 500 GB 7200 RPM partitions: 1 [TI105417W0F-2]

  My mother's laptop: Asus K52 - JT

  Windows 7 Ultimate x 64

  ATI Radeon HD 6370M 1 GB DDR3

  I7 (1st generation)

  8Gb

  c:\ Scores of 750 GB Seagate 5400 RPM: 1 [USER]

  Apparently, Microsoft is aware of this error and has released a software fix. the link is below.

  My only question is can I install this fix on my mums laptop, my laptop, or both?

  Remote assistance does not display a desktop computer that has a resolution of 1366 x 768 correctly in Windows 7

  http://support.Microsoft.com/kb/2665720

  I tried this fix and it works very well for my Windows 7 Home Edition basic with a resolution of 1366 x 768 as the server end (from where the remote assistance request is created). Now the display of remote assistance is more blurred.

• remote assistance does not

  Remote assistance cannot make connection, but it connects fine to my friend with windows said 8 can get on my invitation, I have windows 7, but when he invite me to try to repair his computer I can't get on it.

  Hello

  Thanks for posting the query on Microsoft Community and we are pleased to help you in this case.

  I suggest you follow the steps in troubleshooting mentioned in the following link.

  Windows Remote assistance: frequently asked questions

  http://Windows.Microsoft.com/en-in/Windows7/Windows-remote-assistance-frequently-asked-questions

  Please let us know if the problem persists. We will be happy to help you further.

• I can't download ADOBE Flash. The error message can't since Firefox. The other error message is "CANNOT CONFIGURATION of APPLICATION." Any suggestions?

  ADOBE downloaded 12.exe. FLASH will download, but will not be installed. The error message is "cannot CONFIGURE
  APPLICATION»

  Hello, please try with adobe offline installers that are available on https://www.adobe.com/products/flashplayer/distribution3.html (choose the package "Browser Plugin" for firefox).

• Cannot configure embedded card Gigabit Ethernet...

  Hello

  I am using Bootcamp 2.x with 10.6.x on a 2011 end pro macbook.

  Is Windows XP SP3

  I want (I need) using the integrated Ethernet Gigabit 10/100/1000 BASE-T, but cannot configure it!

  My Broadcom 802.11n wireless card is in place and works fine

  Documentation of the specifications Apple says:

  • Gigabit built-in 10/100/1000BASE-T Ethernet (RJ-45 connector)

  When I ran PC-Wizard, he told me:

  Network card:

  BCM57765 of Broadcom NetXtreme Gigabit Ethernet PCIe

  If I go to computer management program and open the list of Device Manager

  Card Ethernet is not visible in the list of network... and control has a ethernet cards? icon...

  How to proceed with the installation?

  Any advice?

  Thanks in advance

  You have the DVD with drivers?

  See also install Windows 7 and previous versions on your Mac with Boot Camp - Apple Support .

• Cannot configure the buttons on the tablet on Portege M750

  Cannot configure the buttons on the tablet on my M750, where I can donload the drivers to be able to configure them.

  When I touch the botton nothing happens.

  Do you have XP or Vista installed?

  Have you installed Windows yourself using a version of Windows?