Cannot connect to iCloud on iPhone.

I forgot my apple id password.  Set a new laptop. I now turn in the iPhone 4s to ATT for credit on the new plan and phone. Must login to iCloud to disable 'find iPhone' but password won't take the phone, even if it runs on laptop.  I get an error message saying "check failed. There was an error connecting to ICloud. "Already off old phone service - is it?  What should I do?

It must be connected to a network. Can you connect to wi - fi? That would allow him to connect to the server iCloud.

Tags: iPhone

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    < image edited by host to remove personal information >

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