Cannot connect to Smartphones blackBerry ID BB (Blackberry OS 7)

I changed my BB ID, device settings and I already confirmed my new BB ID by email, tried to restart my device, and connect, but it says "could not complete your request. Enter a valid BlackBerry ID username", actually I had no problem when I tried to connect using that username for https://blackberryid.blackberry.com/bbid/login/. Please help, this is the last attempt to connect.

edomaulana wrote:

@JSanders Of course, I'm sure that all the password, the thing is my new username and my previous user name can be use as it says user name of BB ID invalid when I try to follow the forgotten password, BIS is currently active.

No, I don't know, because over the years I met dozens of users who have the correct password when they connect to a PC to www.bbid.com for testing (as you said), but cannot do so on the BlackBerry itself.

The keyboard and entering the numbers or letters is different and there are times users just do not do things.

But ok, let's say you have the correct user name.

You are connected to WiFi?

You can try the same login on your BlackBerry when you're connected to WiFi?

And if you have been connected to WiFi, try to turn off WiFi and use only the mobile data connection to connect.

Tags: BlackBerry Smartphones

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