Cannot connect to the Adobe Creative Cloud desktop application

Similar Questions

• Missing applications of the Adobe Creative Cloud desktop application tab

  Hi Jeff

  I have the same problem as others here but not of the works of solutions for me. I want Lightroom and paid for it next year.

  It's my creative cloud:

  

  My laptop does not system requirements - I had a Lenovo W540 64bits.

  I tried a reinstall of the creative cloud

  I tried installation on the net but he just said 'Lightroom is now downloading' and this continued all night.

  I tried the newspaper one in

  I tried to delete the contents of the OOBE

  So what to do?

  Is it possible to get the installation for Lightroom as a separate download files?

  Could there be a restriction on those apps since what I use on a company computer - and where to check it?

  Thank you

  Martin

  < deleted by the moderator >

  Hello

  It was almost the answer - have talked just to support and they fixed

  Here's what we did:

  Complete all Adobe processes or restart your machine. (if you can't stop, then check that creative cloud is over. And if you don't finish the CIB broker, then it's not serious)

  Go to C: / / Program Files (X 86) /Common Files/Adobe/OOBE/Configs and delete the folder Configs.

  Now open Creative Cloud Desktop Application.

  This will fix the problem.

  Thank you for your answer

• Where can I get the Adobe Creative Cloud Desktop application that manages the installation process? I would check the progress of the download. Thank you!

  Where can I get the Adobe Creative Desktop application that manages the installation process? I would check the progress of the download. Thank you!

  Hello

  You can download the installer for Creative Cloud from here:
  Creative cloud help | Creative cloud desktop.

• How to uninstall the Adobe Creative Cloud 2014 applications silently

  Hello

  I am unable to run a silent uninstallation of Adobe Illustrator CC 2014 2014 CC InDesign and Photoshop CC 2014. I use PDapp.exe but it forces the uninstallation of windows pop up, is there a way to uninstall silently a applications Adobe Creative Cloud 2014?

  An example of my Illustrator CC 2014 chain is as follows:

  "C:\Program Files (x 86) \Common" - appletID = "DWA_UI" - appletVersion = "2.0" - mode = 'Uninstall' - mediaSignature = "{2B4B4082-8043-4646-8334-B0A29E641211}".

  Thank you

  John

  Hello

  Desktop application Adobe creative cloud cannot be uninstalled in silence if it was installed individually on the web. You can create a package for the creative desktop cloud application through creative cloud package and installation with the Installer package. You can uninstall the application in silent mode in this way and you can use the command msiexec /x "package.msi file name" /qn.

  You can see the wire Re: uninstall Adobe Creative Cloud Desktop application silently

  Or if you still need further assistance, you can contact our support here https://helpx.adobe.com/contact.html

  Let us know if this helps!

• Uninstall Adobe Creative Cloud Desktop application in silent mode

  Hello

  Uninstalling Adobe Creative Cloud Desktop does not occur in silent mode. I'm not able to find all the silent parameters that can be given to the executable below:
  "C:\Program Files (x 86) \Adobe\Adobe creative Cloud\Utils\Creative Cloud Uninstaller.exe.

  Can you please let me know if there are silent settings to uninstall Adobe Creative Cloud Desktop application?

  Thank you

  Sirot

  Hi sirot,.

  Desktop application Adobe creative cloud cannot be uninstalled in silence if it was installed individually on the web. You can create a package for the creative desktop cloud application through creative cloud package and installation with the Installer package. You can uninstall the application in silent mode in this way and you can use the command msiexec /x 'package.msi file name' / SB

  Thank you

  Ashish

• I get the error message of HRT (errorcode: 43), when trying to install adobe creative cloud desktop application on my windows 10 pc pro

  It is in Danish, but the error code is perhaps the same thing?
  

  Please follow the steps below:

  (1) end of task / process in the same sequence, as mentioned below in the Task Manager: see, https://support.microsoft.com/en-us/kb/323527

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  (2) uninstall Creative Cloud Desktop Manager:

  Using creative cloud | Uninstall the creative cloud desktop application

  (3) delete following folders: ( If you do not see any folder skip this step )

  C:\Program Files (x 86) \Common Files\Adobe\OOBE

  C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

  C:\Program Files (x 86) \Adobe\Creative Cloud files

  C:\Users\\AppData\Local\Adobe\ MAA UPDATER and OOBE ( App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

  \Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

  4 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

  Download Adobe Creative cloud apps | Free trial of Adobe CC

  Let us know if that helps.

• Need help to connect to the Adobe Creative cloud servers

  Hello

  I recently formatet my pc... When I reinstalled Adobe Creative cloud to return to Lightroom and Photoshop.

  The cloud App is installed and so is Lightroom and Photoshop. But I can´t update. The cloud App keeps telling me that he can´t to connect to the servers and I should check the firewall... Here's the funny part... It has access through the firewall and my anti-virus as well.

  I have uninstalled and reinstalled it 2 - 3 times just to be sure... What can I do to get the app to connect?

  Check your hosts file.

  help for that and other adobe.com sure common connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

• Adobe Creative Cloud desktop application; proxy password

  Hello

  We have a few problems with the implementation of Adobe Creative Cloud. Our Department has a VIP on Adobe portal in which we can provide our users with 'seats'.

  We have recently added a CC of InDesign user. The user has already have the app downloaded and installed Adobe Creative Cloud!, but is invited to fill in the Proxy password (Windows).

  We tried to use our references and users, but it did not help. Also, we tried to delete the file opm.db from the computer and re - open the desktop app does not work either.

  Cat Adobe support did not help either.

  Can someone please help us to resolve this, so we can install the product for the user?

  Your help will be very appreciated.

  Hi Jos,

  Desktop Adobe creative cloud supports automatic proxy configuration file, but you may need to open out for Adobe links below on your firewall.

  Address	Ports
  ccmdls.Adobe.com		443
  IMS - na1.adobelogin.com	80	443
  IMS - prod06.adobelogin.com		443
  na1r.Services.Adobe.com	80	443
  prod-rel-ffc - ccm.oobesaas.adobe.com		443
  prod-rel - ffc.oobesaas.adobe.com		443
  LM.licenses.adobe.com	80	443
  ccmdl.Adobe.com	80
  swupmf.Adobe.com	80
  swupdl.Adobe.com	80
  Prod. ACP.adobeoobe.com		443
  interaction.Adobe.com		443

  Thank you

  Ashish

• Unable to connect to the Adobe Creative Cloud Server

  When I try to open my creative cloud, I get a message saying:

  Impossible to reach on the Adobe servers.  Please check your firewall settings and try again in a few minutes.

  I clicked on the retry button for 30-40 minutes without success.

  I disabled my firewall and I tried, but the same message.

  I tried again the next day without change.

  How can I fix the problem?

  Hi Derek,.

  Please check the help below document:

  Update connection creative cloud

  You can also see the thread below where this issue has been addressed:

  Impossible to reach on the Adobe servers when opening creative Cloud

  Kind regards

  Sheena

• Cannot open Acrobat DC in creative cloud desktop application

  Acrobat DC is listed as an application installed on the application desktop creative cloud, but instead of having an "Open" button appears, ago just 'to day' poster in its place, and the application does not open. And pointing to the "gear" icon shows "unavailable uninstall." This laptop is running Win 8.1. All my CC apps work correctly on my Win 7 PC to office, but not this laptop. In desperation, I use a trial version of Adobe Acrobat Pro DC, but I prefer using CC app that I pay for my subscription. Any suggestions?

  Thank you once again, to try to help. Had to call Adobe and spend a few hours on the help line. Problem was two-fold: 1) my Webroot security software CCleaner have been set such as CC Office updates have been blocked. (2) many files, folders, and registry keys remained old Acrobat installation and were not deleted by the cleanup of Acrobat tool; they had to be found and remove it manually. What a pain! In any case, I'm now back operational.

• Failure to install: Adobe Creative Cloud desktop application

  Hello

  I can't install the update of the cc (win 8.1) desktop application. There is no link and no code error or message that helps to understand the problems or the search for a solution. It was just a warning message on the fact of failure and close the window. I now have the problem for a while. The mac OS 10.9 version works OK. Tips for that one?

  Thank you

  Nik

  

  Follow these steps to clean your system in case something has already been installed originally this problem, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

• Adobe creative cloud desktop application does not open

  When I click the icon, nothing happens. Nothing appears. Even in Windows Task Manager

  I tried everything, follow the instructions, download the CC cleaner and clean, delete and re - install, change the Firewall setting, use different browser...

  But none of these solve my problem

  I use 64 bit win7 home premium...

  Well, I would advise you to Contact Customer Services where the agent can remote into your machine and ix the question.

• Adobe Creative Cloud Desktop not charge me

  A few days ago, when the tube came out last program updates adobe.

  I refresh programs that I used to do, spend the day, I opened the creative cloud and I went out load and load and load. I thought it was my internet restart my internet and reopened. And is no longer, I have this problem several days and is not the solution for this. I read in some forums adobe having to uninstall the program and nothing always with this problem.

  I hope to please help me with this problem and I need to open the Adobe Creative Cloud desktop computer. It is worth noting that use windows. concerning

  Hi Victor,

  Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

  Hope that helps!

  Kind regards

  Sheena

• Adobe Creative Cloud Desktop

  I bought a plan of Adobe Creative Cloud Desktop Applications and after downloading Photoshop CC 2015 the program say trial expired? now he wants me to pay? I thought that I have access to all adobe software? So confused?

  This is the Description on the site?

  Each authoring tool. An affordable membership.

  Year Adobe® Creative Cloud™ Student and Teacher Edition membership gives you access to all the latest and best Adobe creative tools, more services online * and other new applications as they are released. For a low monthly price - very reduced for education - you get the freedom to create anything you can imagine.

  With creative cloud, you have the power to:

  • Design of posters, logos, T-shirts - you name
  • Build Web sites without writing code
  • Creating web, mobile and tablet apps with HTML5
  • Change photos and videos like a pro
  • Create a polished portfolio
  • Make reports and sensational presentations

  What is included in the creative cloud?

  Year Adobe® Creative Cloud™ membership gives you access to every desktop Adobe Creative Suite® application and much more.

  

  Photoshop® CC

  Image editing and compositing.

  

  Illustrator® CC

  Graphics vector and illustration.

  

  InDesign® CC

  Page design, layout and publication.

  

  Dreamweaver® CC

  App design and coding Web sites.

  

  After Effects® CC

  Film visual effects and motion graphics.

  

  Adobe® first CC Pro

  Video production and editing.

  

  Adobe Muse™ CC Pro

  Web design without coding.

  Also included:

  

  Acrobat® DC Pro

  

  Adobe Audition® CC

  

  Bridge CC

  

  Yet® CC

  

  Fireworks® CC

  

  Flash® Builder® Premium

  

  Flash Professional CC

  

  InCopy® CC

  

  Lightroom®

  

  Media encode CC

  

  Prelude® CC

  

  SpeedGrade® CC

  

  Animated border CC

  

  Edge inspect CC

  

  Edge of the Web fonts

  

  Edge Code CC (preview)

  

  Edge of reflow CC (preview)

  In this case, it is best to check with the State of subscription account, you can contact the Support from Adobe:

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• Adobe Creative Cloud Desktop still asks to pay for Photoshop

  For now, I like you uninstalled education Adobe Creative Cloud desktop application several times at the request of Patty-F and led - Z, but the problem is the same. I pay since November 11th for the Plan of the Adobe photography, but for Photoshop, I still have 20 days of use. Lightroom is going well. Help, please.

  I have an Apple MacBook Pro.

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!