Cannot connect to the game using Microsoft account, password is incorrect, or account does not exist.

I just installed Dirt 3 on my new computer, when you are prompted to log in to my Live account. I put in my info, then the code of the key to the game. She then returned and say my account does not exist or my password is incorrect. After trying twice more I came here.  It is the same account and password that I use here.

I'll start from the beginning.

Some time ago a friend bought a game for me (Dark Souls prepare to Die Edition) by Toys R us as a gift. I needed to connect with GFWL to save progress. I did, using my XBOX Live account. I played 40 hrs of this game, my PC is dead. It was during the summer 2014.

Fast forward to now, I reactivated my Windows Live account and tried to install the game in my new computer. After that I set my account sign in problems (had to change my password three times until he acknowledged) the error message I now get it that the product key is registered to a different Windows Live account.

There is no other windows Live ID someone else has access to my account STEAM or WINDOWS ACCT. To my knowledge none have been hacked. I was put through three individuals when I called them. Account, a kind of guys then sale of troubleshooting. After that wanted to sale onto me accounts that I hung up. No one knew that STEAM has been and has not yet recognize that GFWL is actually managed by Xbox apparently (have concluded that myself). I know GFWL is now active, BUT I'm always supposed to be able to access my game.

Hello Randall,.

Thanks for posting your question on the Microsoft community.

I would like to know some information about the problem so that we can help you better.

You made any hardware or software changes on your computer before the show?

Thank you for details on the question and your efforts to resolve.

This problem can occur because of bad or corrupted account settings.

I suggest you to run troubleshooting Microsoft accounts and check.
See this link:
http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Also copy the steps described in this article:
When you cannot connect to your Microsoft account
http://Windows.Microsoft.com/en-us/Windows/sign-in-cant

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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