Cannot connect to windows to receive the updates and run windows Defender

I am more able to receive windows updates or run my windows on my PC Defender. I had some malware problems that I removed, but

After you have cleaned the malware I notice my windows Defender, windows update didn't work more and my printer software has been removed.

If anyone can give some suggestions I would greatly appreciate the help and advice.

Thank you

Hi Byron,

Thanks for posting your query in Microsoft Community.

I do not understand that you are unable to connect to Windows to receive the updates and run Windows Defender and I'll be happy to answer your query.

This could be due to any dispute of third party software or system files missing or corrupt. We will try the following methods and check.

Method 1: Put the computer in a clean boot state and check.

To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows

Note: see 'How do I reset the computer to start normally after a boot minimum troubleshooting' to reset the computer starts normally after troubleshooting.

Method 2: Run the System File Checker tool

System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files.

Press the Windows key + X , and then click prompt (Admin)

Type the following command and press enter

sfc/scannow

Note: Do not close the command prompt window until the audit is completed 100%. The results of the analysis will be posted when this process is complete.

From now on, try the methods above and let us know the result.

Hope this information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

Tags: Windows

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