Cannot connect you to HAVE

I have a subscription to the CC but when I open Illustrator for some reason any that I connect and then says "license this Software ' or 'take a trial." Then when I click on "license this Software" it requires me to log in again. And then he asks me a serial number, which I did not because I am a customer of the subscription.

Hi dujobu,

Please see the knowledge base article: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.

Kind regards

Romit Sinha

Tags: Adobe

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