Cannot create a new ESO account?

A few weeks ago, I brought a copy of Age of Empires III the collection complete (Ubisoft Exclusive).

I installed the game on my laptop and it worked perfectly fine - but when I went to go play online I found a not able to create a new account? I get the error message that I had to go to the www.eso.com/101.aspx , so I did, and then because it was Ubisoft editing I had to contact them.

So I contacted Ubisoft and they asked me for a picture of proof of purchase / CD Key / Barcode - so I sent the required information and they sent me a new CD key.

So I uninstalled the game and reinstalled from the CD Key again and I still could not create a new account - then Ubisoft has suggested that I should contact Microsoft.

So why am I not able to create a new account?

Hi Sean,.

 
Please see the links and check if it helps.
 
Age of Empires III: recover your ESO username and password
 
Age of Mythology: known multiplayer issues
You receive the "unable to connect to ESO" error message when you try to play a multiplayer game
 
Age of Mythology
 
For additional assistance, please post the query using the link:
 
Thank you.

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