Cannot create new projects in RoboHelp 7 HTML

When I try to create a new project in RoboHelp HTML 7, the Type of projects field is empty on the new tab in the new project dialog box. I just bought this product after using the trial version for 30 days. I can open the projects I created before, but cannot create new projects. Help! I need it now!

OK, this problem is solved, the problem was of RoboSource Control 3.1. I realized that I had installed RoboSource Control 3.1 during my trial installation (the installation option it is checked by default). By running again the trial download (thank God I taped it), I was able to uninstall RoboSource Control 3.1. (I could not uninstall by using the Tech Comm Suite installer or the Add/Remove feature in the control panel)

Then I ran the installation Tech Comm Suite and reinstalled RoboHelp 7 (without installation of RoboSource Control 3.1).

RoboHelp 7 HTML now works again. Note that only the HTML version has been screwed upward - Word version ran OK, I just don't need.

Finally, I just want to say, Support technique Adobe * SUCKS *. After spending half an hour on my first call on September 26, "Ken" directed me to the web page of Adobe's Support and told me to enter my problem myself - thanks for nothing, Ken. He promised a tour of 24 hours around, which didn't happen.

When I called back on 29 September, I lost another hour with Natasha and Sam, that had run me CSClean, which wiped out my registry for Acrobat and Photoshop entries, forcing a reinstallation of these products. Of course, who did not help me at all.

Adobe, please stop outsource your Support to the India - these guys don't know anything!

The answers to this question on the "Customer Portal" has been slow, indifferent and unhelpful. Shame on them!

I write this fix this problem on this Forum, so the next poor slob may be able to solve their problem by themselves like I did, because the Technical Support will not help you!

Tags: Adobe

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