Cannot download the updates in the App store. The update including minor iTunes and El Capitan.

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  Hi Ellen,.

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• cannot download the Genuine Advantage updates

  My software seems to be authentic, but cannot download the Genuine Advantage updates, I'll post a copy of the Genuine Advantage Diagnostic tool:

  Diagnostic report (1.9.0019.0):
  -----------------------------------------
  Given WGA-->
  Validation status: genuine
  Validation code: 0

  Code of Validation caching: 0x0
  Windows product key: *-* - WJ2H8 - R6B6D-7QJB7
  The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =
  Windows product ID: 00359-OEM-8992687-00006
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {DC3CE23D-4AC0-4A7F-BCC5-1717FBBA4105} (3)
  Admin: Yes
  TestCab: 0x0
  WGA Version: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Home Premium
  Architecture: 0 x 00000009
  Build lab: 7601.win7sp1_gdr.120830 - 0333
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  WgaER data-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  WGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
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  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {DC3CE23D-4AC0-4A7F-BCC5-1717FBBA4105}1.9.0019.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-7QJB700359-OEM-8992687-000062S-1-5-21-542378302-1280565398-2963664112eMachinesET1352GAmerican Megatrends, Inc.. P01-A2 20100402000000.000000 + 000973F3A07018400F404090409Central Standard Time(GMT-06:00)03ACRSYSACRPRDCT109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7601.17514

  Name: Windows 7 HomePremium edition
  Description: operating system Windows - Windows (r) 7, channel OEM_SLP
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1612010
  Installation ID: 019256225245623006790110419862021170388123903534923590
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: 7QJB7
  License status: licensed
  Remaining Windows rearm count: 3
  Trust time: 09/10/2012 23:07:01

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  Beyond: PASS
  Event timestamp: 10:9:2012 05:02
  WAT Activex: registered
  WAT administration service: registered

  --> HWID data
  Current Hash HWID: LgAAAAEAAwABAAEAAAABAAAAAQABAAEA6GFyvroegsvu6ZIAnOiqAkYbtEMYeQ ==

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC2103 040210 APIC
  FACP 040210 FACP2103
  HPET 040210 OEMHPET0
  OEMMCFG MCFG 040210
  WDRT 040210 WDRT NV
  SLIC ACRSYS ACRPRDCT
  040210 OEMB2103 LASRYVITRAGE
  AWMI 040210 OEMB2103
  SSDT A M I POWERNOW

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• Cannot download the latest CC updates

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  -System settings-

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  Operating system: Windows 8.1 Business Edition

  Version: 6.3 [9600]

  Application architecture: x 64

  System architecture: x 64

  Number of logical processors: 8

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  (4) Facebook

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  Config.LUA flags: None

  Map #1: Vendor: 8086

  Feature: 412

  Subsystem: 5b 01028

  Review: 6

  Video memory: 0

  Map #2: Seller: 10de

  Feature: 4

  Subsystem: 5b 01028

  Revision: a1

  Video memory: 7 c 1

  Map #3: Seller: 1414

  Device: 8 c

  Subsystem: 0

  Revision: 0

  Video memory: 0

  AudioDeviceIOBlockSize: 1024

  AudioDeviceName: Speakers (Realtek High Definition Audio)

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  AudioDeviceSampleRate: 44100

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  CardID: 1042

  Direct2DEnabled: false

  GPUDevice: D3D

  MaxTexture2DSize: 8192

  OGLEnabled: true

  Renderer: Intel(r) HD Graphics 4600

  ShaderModel: 11.1

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  Hello
   
  1. What is the error code / message that displayed when you try to install updates for your Windows Xp Service pack 2 computer?
   
  2. What are the steps of troubleshooting that you already tried?
   
  Please follow the links below to solve the problem.
   
  Method 1
   
  Step 1
   
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  http://support.Microsoft.com/kb/950717
   
  Step 2
   
  Cannot install Windows updates
   
  http://support.Microsoft.com/kb/555461
   
  see, http://support.microsoft.com/kb/906602
   
  Method 2
   
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  http://support.Microsoft.com/kb/929135
   
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  Try this:

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  If you keep problems, disable your anti-virus temporarily.

• Cannot download the software due to a network problem

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  It is a very common problem. To fix this, first try to start your Mac in safe mode by following these steps-> safe mode try if your Mac does not commissioning - Apple Support

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  OB.

  YES he got working 2 hours ago. Could not download 2 days - tried different browsers and different PCs / networks at home and work.

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  Guess it could be related to the:

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  Tried on different networks (work and home).

  different browsers (Chrome, Opera, IE) without success.

  Not sure if I had turned off before proxy.

  Hope that points you in the right direction.

  . H

• How to disable the pop up "Windows Media Player cannot download the information on the media... "after the extraction of a CD without activation of network connectivity.

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  Hello

  Do the following and see if they help.

  Registry warning
  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows
  http://support.Microsoft.com/kb/322756/

  a. start Windows Media Player. Right click on the toolbar at the top, select 'Tools' and select 'Options '.

  b. Select the "Privacy" tab uncheck all options in the tab.

  c. Select the 'Network' tab uncheck all the options in this tab as well. Click on 'OK '.

  d. click "Start", select "Run" and then type "regedit" in the appropriate field. Press "Enter". Click on "File" and "export." Type a file name of registry backup that you can remember, which contains the current date. Navigate to the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MediaPlayer\PlayerUpgrade." Under 'Name', double-click "EnableAutoUpgrade." Under 'ValueData,' type 'no.' Go to "HKEY_LOCAL_MACHINE."

  e. click 'Edit', 'New' and 'key '. Type "WindowsMediaPlayer." Click on 'OK '. Select the new key, and then click on 'Edit', 'New' and 'DWORD value'. Type "DisableAutoUpdate" and press "enter." Select 'Edit' and then 'change '. Type '1' and click on 'OK '. Click on 'OK '. Click on "File" and "Exit" to close the registry editor.

  f. click "Start", "Control Panel" and "Security Center." Under ' Manage Security Settings for, "click on"Windows Firewall ". Click the 'Exceptions' scroll down until you see "Windows Media Player." Make sure that the box next to the entry is unchecked. Click on 'OK '.

  g. right click on the toolbar in Windows Media Player. Select 'File' and 'Work offline' to completely prevent Windows Media Player to access the Internet somehow. When you want to restore Internet access, right click on the toolbar, click on "File" and remove the check mark next to "Work offline."

  That should do it.