Cannot find downloaded files

Hello!

I just spent several hours trying to download and install a Media manager program frm Verizon (to manage the files downloaded from my phone).  The download dialog box will appear and the download is normally; However, no matter if I try to save or to run or to know if him "close this dialog box...". "is checked or not - at the end of the download, the dialog box disappears and the downloaded file is not found.

After reading other posts, I tried:

  • create a new administrator account and use - no difference
  • disable the AVG software and put IE8 in unprotected mode - no difference
  • Add the name of the file to the 'safe' list in AVG - no difference

I didn't know all of the other posts to this problem where a person actually said something worked!

Any help out there?  I need to download these pictures on my phone for work!

Thank you

~ Deborah

Hi IDICWorld,

1. are you able to find other files downloaded from internet?

2. This only happens with the media manager program?

When you download files, Windows usually saves in the Downloads folder which is located under your user name in the users folder on the drive where Windows is installed (for example C:\users\your name\downloads). When you save the file, you can choose to save it in a different folder. By default, some file types are saved in different folders. For example, if you right click on an image on a Web page and choose Save the image as in the menu, the image will be saved in the default pictures folder. If you don't know where the file has been saved, you can search for it in the start menu.

Download files from the Internet: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows-Vista/downloading-files-from-the-Internet-frequently-asked-questions

Also see the link below for more places to find downloaded files.

Search for a file that you have downloaded

http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-file-you-have-downloaded

 

If the issue is not specific to the program manager of media, then you will need to contact the vendor of the program for more information.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

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    Untested alternatives
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    Paragon Backup & Recovery Free Edition:
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    J W Stuart: http://www.pagestart.com

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    Get back to us all the necessary information and the result of the proposed suggestion, we will be happy to help you again.

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