Cannot get HP Scan Pro to see my Photosmart 6180 printer for scanning

Hello

I would like to be able to scan documents to PDF files, but HP Scan Pro does not see my scanner. Several times, I get the error message:

Error:

Sorry, scanner could not be initialized.
(Scanner not found.)

I tried all the steps suggested in your troubleshooting guide, including to repair my disk

permissions, uninstall and reinstall the HP software via software update, but nothing helped.

I was able to scan to jpg files via System Preferences/Print & scan/open Scanner and also analysis of the printer to a flash drive, but it would be much more convenient scan documents directly to PDF on Mac format!

This feature is used to work when I had this printer connected to a PC.  I am now trying to run on a new Mac Mini running OSX 10.7.3 Lion. The printer is connected directly to a USB 2.0 on the Mac.

I feel of ben with her already and it seems to work fine with this computer for printing.

Any help you could offer would be appreciated.

James Pink

[email protected]

Hi James,

The complete functionality (including the HP scanning software) HP software is not compatible with Lion.

The driver for your operating system available via update of the Apple software and not on the HP site.

Be sure to remove completely any HP software installed as follows:

* Please note that the following steps will delete all HP software installed.

1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
2. Select Applications
3 select the Hewlett-Packard folder
4. double-click on the HP uninstaller application
5 follow the uninstall to prompt to select a device to uninstall
6. press and hold the keys Ctrl + Alt + Cmd on the keyboard at the same time as you click on Uninstall
7 approve any prompt to uninstall all HP software.

The configuration of the device according to the steps below:

http://support.HP.com/us-en/document/c02911238

You can find out how to scan with the software by following the FAQ section.

Kind regards

Shlomi

Tags: HP Printers

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