Cannot get Norton Int Sec 11 install

I uninstalled my old antivirus and I tried to install Norton Internet Security 2011.  It will not install and I get the message ' process cannot continue a system service which can not be installed or may not be started.  Repair your windows installation before continuing. »

After 2 hours online with a Norton tech, I was told my Terminal Server service is not running (I don't know why he is not running, now after 3 years?)  And I need to contact Acer.  Acer told me that they cannot help me because my computer is no longer under warranty.  So, I'm posting here in the hope that someone can help me!  Thank you!

HiDave1971,

·         What security software was previously installed on the computer?

According to the suggestions on the Norton site for this error message.

http://us.Norton.com/support/kb/web_view.jsp?wv_type=public_web&docURL=20080923103733EN&LN=en_US

Check and make sure that these services are started and set to automatic on the computer.

·         Terminal Server services

·         Remote procedure (RPC) call service

 

(a) click Start type services.msc in the Open text box, and then click OK.

(b) in the Services (Local) list, right-click service and then click Properties.

(c) make sure you sure it is started and set to automatic.

If the services have been started not, try to start and try to install Norton software on the computer.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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