Cannot get the cd/dvd driver for CD playback

Hiya

Earlier this year, my laptop has been infected by viruses, malware, etc. I used the program Spyware Doctor to remove any infections, but so many files and programs are removed.

On the Device Manager CD-ROM/DVD-ROM driver TSSTcorp DVD +-RW TS - L632H ATA Device ended up having a typical yellow mark next to it and the cd player would not read cds or dvds. Somehow however his custom 'fixed' itself, but always play all discs.

Light to the factory side, it opens and closes, and when a cd is put in it sounds as if its going to do something, but after a few seconds only stops and don't open the program or recognize the drive. I read through many responses of forum and things like delete upper and lower filters do not work as they are already not.

Advice or answers will be very appreciated!

Hi sugar_owl,

1. run the troubleshooter from the link, below, you can see the link below:

Hardware devices do not work or are not detected in Windows:http://support.microsoft.com/gp/hardware_device_problems

2. If this does not help, you can uninstall and reinstall the CD/DVD drive:

To do this, follow these steps:

a. Click Start and then click Control Panel.

b. click System and Maintenance, click System and then click on Device Manager.

Note that if control panel is in Classic view, double-click System and then click on Device Manager.

If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

(c) in Device Manager, expand CD-ROM/DVD-ROM drives, right click on the device CD and DVD and then click on uninstall.

d. When you are prompted to confirm that you want to remove the device, click OK and restart the computer.

e. After you restart the computer, the drivers will be installed automatically.

With regard to:

Samhrutha G S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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