Cannot get the sound to play when the pre-recorded videos on Webex access

Original title: audio playback

I have a HP Pavilion pc with windows 7. I can't get the sound to play when the pre-recorded videos on Webex access.  I checked all the settings and the sound works well when listening to music or playing games. There is a sound icon above the keyboard that looks like it is not if this could be the problem? If yes how to do it turn on?

Hi Robin,

1. it worked before?

2. are you aware of changes to the computer before the show?

3. you use WebEx with product Cisco meeting place or alone?

4. how to access pre-recorded videos on WebEx?

Because the sound works properly with another application, it seems that you may need to change some settings in WebEx. You can contact WebEx support for assistance:

https://support.WebEx.com/MyAccountWeb/supporthome.do

Hope this information helps.

Tags: Windows

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