Cannot install driver for hp pavilion dv4-2045dx cd player

Computer: HP Pavilion dv4 2045dx using Windows 7 (64-bit)

I currently have problems with my computer's CD drive.  He has been unable to read discs of any kind of music, DVDS and software programs for several months now.  The main problem seems to be with an inability to properly install the driver for the cd drive.

When running "find and solve the problems" of section "Troubleshooting" in the Control Panel, I get an error message that says that there is a problem with the driver for the cd drive.  Whenever I try to install the driver, he is not able to do so and contact the manufacturer of your computer.  I also tried to download all the updates and I get essentially the same message.

Also, here's all that I've done so far.  I followed all these steps, but the last two listed in the help or support of the site.  Here is the link I used:

http://support.HP.com/us-en/document/c01897812

I couldn't do a restore of the system in step 7, because the last date that I could find to a restore point has been today (or yesterday).  In addition, I couldn't do step 8.

Any help would be greatly appreciated.

Thank you

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Hello:

See if ongoing automated microsoft fix tool for you works.

http://support.Microsoft.com/mats/cd_dvd_drive_problems/

If AutoCorrect does not work, try the manual fix in section "Let Me difficulty it myself, ' on the link below.

Right to the title of this topic is a "click here to view the solution."

http://support.Microsoft.com/kb/982116

Tags: Notebooks

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