Cannot install HP photosmart 5520 with Mac 10.7.5

Hello

After installing running and the printer connected to the wifi I can't 'Add' the printer to my printerlist. Tried with wifi switch, with the pack, the new HP download CD. Nothing works, I always get the following message is displayed:

"The software for this product is currently unavailable. Please contact the printer manufacturer for the latest version of the software.

Any ideas?

Thank you!

Hi julianIB,

I'd love to help you add the printer to your Mac.

Please try first leaving the printer, unplug the power cable and also stop the Mac. Please do not restart the mac, I would like you to choose "Shut Down". After a minute you can plug the power back in and restart the Mac.

You can now go ahead and try to add the printer again. I think that this will solve the error message and allow the update to get.

If this does not resolve the problem, try the following steps.

Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

Tags: HP Printers

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