Cannot install KB982331 KB981715 & KB982312 "the expected version of the product is not found on the system.

I have the Compatibility Pack installed so that I can open .docx files of type 2007 etc.  Apparently the updates of Windows 'think' I have Office 2007 if updates following KB982331, KB981715 and KB982312 are queued to be installed, but they are unable to install it because I have not Office 2007 is installed.

When I try to install the tool in stand-alone via the following links

KB982331

http://www.Microsoft.com/downloads/details.aspx?FamilyId=7f89a734-cda4-4abb-9a10-f6dfe560e8d0&displaylang=en

KB981715

http://support.Microsoft.com/kb/981715 and select download package now.

KB982312

http://www.Microsoft.com/downloads/details.aspx?FamilyId=6deb4fb0-CBFC-40DF-8F62-35fa1db0e167&displaylang=en

I get an error correctly indicating that "the expected version of the product is not found on the system.  So they will never install successfully but Windows Update won't jump that updates are not necessary.

Does anyone know how to remove these updates to install?

Thank you

Chuck

Support of Microsoft's solution was to uninstall the Office 2007 Compatibility Pack.   I chose to ignore the updates and keep the ability to view Office 2007 extensions.

In addition, contact the support does not count as a solution, especially when the problem is not resolved by the project "fix."

Tags: Windows

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