Cannot install point. Restart the application and re-download your purchase.

We have an application published with two folios in there. Several users have complained that when they try to update the app, they get this error: "cannot install point. Please restart the application and download your new purchase. "I have NOT been able to reproduce this error on 4 different iPads. However, I have 3 users who receive this error whenever they try to update the folio.

They tried to remove the app and reinstall. The same problem.

They tried several different WiFi FORT connections, same problem.

A user came to my office. We have updated the app on my iPad. Worked well. Tried it on his iPad. Got the error. Same WiFi connection within minutes following one another.

What is going on?!!!

Adobe has released a series of patches for viewers to iOS to handle this problem, you have described. V31 V32 these patches and are in need of an update. Knowing that your application is v29, v32 app you just submit you should be fine.

Tags: Digital Publishing Suite

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