Cannot install the scanner (Epson Workforce 500) Windows 7 driver

I have an Epson Workforce 500 multifunction printer, copier, scanner, fax, which worked well in the past, but the scanner no longer works.

I tried several times, following the line (and by telephone with a technician of Epson) instructions on downloading and installing the printer updated and drivers scanner Epson.  However, always, the installation stops and the message that drivers cannot be installed (and then restart and try again message appears).

I was able to get the printer to work by plugging the USB cable to the printer and allowing Windows Installer the driver of the ESC/P-R, but the scanner does not work, and I did all the other characteristics of the available printer.  When I try to get the latest driver via the printer preferences, I get the message that I have already installed the most recent driver.

More recently, I used the Troubleshooting Guide for the Epson, up to the point where it is said: ' Click or Start and select programs or all programs. "

Select Epson or Epson printers, select your printer folder, and then select Epson Printer Software Uninstall. »

When I do this, the program from the start menu does not have the listed Epson printer, or it displays the option to uninstall the printer.

In addition, when I go into Control Panel, uninstall a program, the Epson printer is not as an installed printer.

I tried once more to install the driver downloaded from the Epson site package and again, has received the message that the driver could not be installed.

Then, I used the window update to install all the updates Windows 7, deleted the Epson printer, reconnect the USB cable and restart the computer.  Once Windows has installed the ESC/P-R driver, which she says is the last available.  I'll let it go and just not use the scanner if I can't get this resolved.

Before you install go to start, make right click on computer, click on properties and the system window will open, left eye for click Advanced settings open then click on the Hardware tab, click installing driver and assigned to the let me select never install Windows update, and save at the bottom. You can set it back by default later if you wish. Now install the downloaded driver, have turned on printer, but do not connect the USB cable until you are prompted.

Tags: Windows

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