Cannot install the Solution Center for HP Photosmart C4780 in win 8.1 64 bit

When I tried to install the full software from HP, the installantion hung an i had to stop. Since then, I get a runtime error:

Program: C:\Users\(my username)\AppData\Local\Temp\7zS0615\Setup.exe

This application has requested the execution to terminate in an unusual way.

For more information, contact the application support team.

I contacted HP support and the technology has been able to help me to install the base of the printer driver, but I can't use the complete featers (scan, for example).
I tried to use the HP Installer on site, he acknowledged the printer in my network (wifi) and indicated that there was a prolem and I needed to install the complete software, he then download s/w but to try to run it, I got the same error again once. Help someone?

Thank you!

Hello

Try the steps below to uninstall the existing entries to printer and software.

Note: Make sure that the printer is not connected to the PC by USB.

  1. Press Win + R to open a window to RUN.
  2. in the window RUN, type %temp%
  3. Opens a window of time, and you will see a list of file names starting with 7z...
  4. Open who has the printer name in it, and then look for the name of the folder UTIL > CCC,
  5. then search for uninstall L3.bat and double-click it to run it.

Once the uninstall is complete, reboot the PC.

Now run the HP printer Installation Wizard to install the printer s/w.

Tags: HP Printers

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