Cannot install the Solution Center in Windows 7 for HP7310

I have a HP7310xi AIO that works very well until recently.  I've recently updated Win/XP to Win 7 32 bit and the printer software will not be installed correctly.  I downloaded and tried all the diagnostic tools that I can find on this site, nothing helps.  I can print but cannot scan due to lack of Solution Center software.  I want this to be a device connected to the network and part works very well with the printer, but I repeat, it will be no scanner - is network or USB accessory.

I downloaded (several times) the file of the AIO_CDB_Net_Full_Win_WW_130_141 software, which is supposed to install the necessary software, but IS NOT INSTALL the Solution Center.  I tried HPPIW for installation and also HPHNDU and HPPDU for the diagnosis of the printer, and who work very well.  I also tried HPPSdr (who works for the printer, but not scan) and HPSDU, which does not at all.

I still have my original installation CD and I tried, but of course it does not work with Win 7.  I also tried to uninstall the entire software package and then try to re - install, also without success.  It seems that the uninstall process is incomplete, or at least that's my guess.  I tried running also uninstall batch since the original installation CD files (the files to \util\CCC\Uninstall, Uninstall_L1, etc.) and they seem to work, but still the re - install subsequent does not install Solution Center.

I recently ordered the customers a new installation CD, expecting a full installation CD for Windows 7 and receive.  The label of the CD says it's for "HP Officejet 6300, 7200, 7300 all-in-One-series", and also that it is "Version 13.1.0" and "Windows 7" and "Multiple languages"  It is the number of piece CB744-10003 and seems to be exactly what I need.  HOWEVER... This is ACTUALLY ON THE CD!

Usefully, the label gives the following instructions:

Insert the CD in your CDROM drive

All Windows operating systems:

(a) click on 'Start' in the task bar, then click on 'run '.

b} type d:\Setup and click OK (where "d" is your CD drive letter"

This is exactly what I expected to see on an installation CD; BUT there is NO "SETUP" FROM THE CD FILE!

The content of the CD is exactly TWO FILES:

AIO_CDB_Net_Full_Win_WW_130_141.exe, and

AIO_CDB_Net_Full_Win_WW_130_141.MD5

The first file is the same as I've downloaded several times on your website and many, tried several times to install.

THIS CD DOES NOT CONTAIN WHAT THE LABEL SAYS WHAT IT SHOULD CONTAIN.

I spent a lot of time on the phone with 'Technical Support' (telephone number 1-800-474-6836) and just got a huge evasive.  The best suggestion they could offer was that I should 'upgrade' my printer!  I know the printer is old, and I know that the printer itself is not supported.  However, I expect better than that of a software package that is supposed to take care this device on Windows 7 AIO.

If I can't get this resolved successfully, I'll upgrade my AIO - but it WILL NOT BE ONE OTHER DEVICE HP!

Hmm...  I have an Officejet 7410 similar, I used the same configuration file to install and have used it for a few years on my Windows 7 system.  A few questions:

You have the printer connected by USB or network?

You said that you had upgraded to Windows XP.  Was this a clean install on the XP machine?

Are there any error messages during installation?

There are a few things to try: If the printer is connected with USB, unplug it before you continue.  Navigate to the folder folder (open the Explorer and folder type in the address bar), look for a directory starting with 7z and a date corresponding to when you tried to install the printer.  Go to the util/ccc directory in the 7z... directory and run uninstall_L3, uninstall_L2, and uninstall_L1 files.  (This is the program of uninstalling the version of Windows 7, it might be more effective than the XP uninstall program).  After you run each file three batch restart the computer and log in as a user with administrator privileges.  At this point, run the Setup program.

Tags: HP Printers

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