Cannot install the update of security KB979402 for win2k ("Access denied" error)... help?

for awhile now, I have not been able to install "Security Update for Windows Media Player 9 for Windows 2000 (KB979402)", through windows update. I always failed, and here are the steps I took:

(1) tried to use windows update. the program launches, recognizes a necessary update, downloads the file and fails to install, leaving this error message:

"the following updates were not installed:

"Security Update for Windows Media Player 9 for Windows 2000 (KB979402).

(2) reinstalled windows update agent according to the instructions here:

http://social.msdn.Microsoft.com/forums/en-us/windowsdesktopsearchhelp/thread/c1d64ba5-AAA1-4EAE-AD04-d7e85418199e/

I can't tell if windows update agent has been reinstalled successfully, but the problem persists.

(3) tried to use http://www.update.microsoft.com/ where the file downloads but won't install.

(4) manually downloaded "Security Update for Windows Media Player 9 for Windows 2000 (KB979402).

tried to install, a message "error installation KB979402, Access is denied."

5) tried to "force installation" by entering this in run:
C:\WUAGENT\Windows2000-windowsmedia-KB979402-x86-enu.exe /wuforce

who did get a weird window listed some "availible orders"... end, passing through update.microsoft.com again proves the update has not yet been installed. I'm now ideas. Help?

Are you running Win2K SP4?

What application or antivirus security suite is installed and your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?

~~~~~~~~~~~~~~~~~~~~

How to reset the Windows Update components?
[Run the difficulty in default and aggressive mode]
http://support.Microsoft.com/kb/971058

NB: Access KB971058 via Internet Explorer (32-bit) only not any other browser.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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