Cannot install Windows updates (has no status) on the computer desktop and laptop

Desktop               (Purchase date: 13/07/2010)

Model: Pavilion p6402f or 6402f

Product: BK275AA #ABL

Serial No.: {removed privacy}

OS: Windows 7 Home Premium Service Pack 1 64-bit

Product ID: {removed privacy}

Portable               (Purchase date: 14/07/2011)

Model: Pavilion g6 Notebook PC

Product: QD317UA #ABC

Serial No.: {removed privacy}

OS: Windows 7 Home Premium Service Pack 164-bit

Product ID: {removed privacy}

Description of the problem: same problem on the computer desktop and laptop at the same time began: cannot install Windows updates (has no status)

No hardware changes or software recently made to the system: I followed the usual procedure to install Windows updates.

Method of connection: wireless

Technical expertise: intermediate level

Performed troubleshooting: because the error # 80071 A 90 type indicated by the system, I followed the instructions of Windows Help and Support, for example to run Microsoft Fix it which did not work; a more advanced method has also been used, who recommended to start Windows Update in Mode safe, then open Windows Update and install the updates and then restart normally. At this point, the problem was that any stage of Windows Update was available.

Hello amib004,

As much as I know, only Windows Update cannot be run in safe mode. That being said, I saw where install several updates may conflict with each other. Try to disable all updates installation and install the updates failed one at a time.

Tags: HP Desktops

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