Cannot open the USB external hard drive

Original title: Hard drive

I can't open the disk external hard usb and the device can see the list of devices and printer as 'USB to ATA/ATAPI Bridge '.

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Hello

1. What is the exactly say by "device can see the list of devices and printer as"USB to ATA/ATAPI Bridge""?
2. do you receive any error messages?
3. did you of recent changes on the computer before this problem?
4. were you able to open and use the external hard drive USB before?
5. try to connect the external hard drive to a different USB port and check.
6. are you able to access other USB devices with success?
Method 1:
I suggest you to run the fixit available at the following link.

Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/en-us

 
Method 2:
If the problem persists, try to uninstall and reinstall the USB controllers and check.
 

(a) click Start, type Device Manager in the start search box and press enter.

Bus USB controllers b) Expand .

Note You need to scroll the list to find this point.

(c) right-click the first USB controller under Bus USB controllers and then click Uninstall to remove it.

step d) precedes the repeat for each USB controller is listed under Bus USB controllers.

(e) restart the computer. After the computer starts, Windows will automatically check for changes on the hardware and reinstall all USB controllers that you uninstalled.

(f) check the USB device to see if it works.

You can check the link for more information:

Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 3:
If the problem is not resolved, you can try to connect the hard drive to another computer and check.
 
Let us know if it helps.

Tags: Windows

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