Cannot open the windows, want to do a clean reinstall of Vista.
Drive a Dell Inspiron 530 s, silver, low mileage (2.5 years)
BACKGROUND
After making a few updates (iTunes, Java, Windows security), the entire system went down.
You try to re - start I couldn't open the windows. Repair of the system would not turn on, and I kept circling of "a problem has been detected and windows has shut down to prevent damage to your computer.
Any suggestions on my screen in question this system repair or - of course - the system restore. Which is nice, if you can get Windows to open, but...
The instructions for starting a "CD or DVD" switch and put with the disk (provided by Dell with computer) were not working. Well, he tried to work, but turned around again to "a problem has detected...". »
MEASURES TAKEN
She drew out to the Geek Squad. Said diagnosis all the hardware is dandy, it's a software problem.
I brought her home today and now I want to do a clean install of Vista. (Makes one of the Windows platform, less than a year, no problem.)
SO FAR, I HAVE...
Tried to boot Windows from the disc. Nope
Looked all over Kingdom come to get instructions on what to do next.
I have my files on a portable hard drive, which is not a problem.
There must be a way forward here - can't be that hard, right? But I don't find it.
And Yes, I think to Exchange Vista for Windows 7 soon, but would like to make on this machine, because he got a big enough hard and plenty of RAM to my needs for a few more years.
Thank YOU - HELP is definitely appreciated.
Tom
Hi SaturdayNight,
I hope that is not redundant, but have you seen the following instructions from Dell? They give information about reinstalling Vista on a Dell machine:
http://support.Dell.com/support/topics/global.aspx/support/DSN/en/document?docid=339949
I hope this helps!
Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think
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@ SarahPrince,.
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