Cannot perform a scan.

1 HP photosmart prem web c309n-s.

2. Windows 7 64-bit.

3. an analysis cannot be performed because another program or computer using the hp networking, imaging device.

4. no new material added.

5. my wife and I have laptop HP G72-B27CL.  His laptop computer appears in the computer and mine do not when I want to scan a document.  I can copy documents and photos.

Hello hhg11

There is an article that covers this error and provides several possible solutions. Follow the instructions in the link below. I would like to know if the problem persists or if it is resolved.

"Scan cannot be performed because another program or computer uses the network device" message in Windows when Scanning Over the Network

Tags: HP Printers

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