Cannot perform factory reset to Satellite L650

Hi team, support

Hope you will be well :)
I have some problems and hope that you will help me solve them. Here is the description of my problem:
I have a Toshiba Satellite L650 - 17R laptop computer I want to reset to the factory settings. I used the following instructions to do that (http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm), but when I'm in pressing the F8 key when starting laptop it appears a list of choices on the display that does not contain 'Repair your computer' or "??" or something like that. The first entry in this list is 'Safe Mode', second is 'Safe Mode with Networking' and so on. Also, I tried the other method described in many places in the internet, which is to press 0 and the whole power button when you turn on the laptop. In this case again, he starts to do things as described in the instructions (example here http://www.youtube.com/watch?v=I5dEOm1EJBw): it beeps, then when I let go of the 0 key, it prints "starting Windows" and shows the Windows logo, after that it goes to market as always and no other dialog boxes appear.

Issues related to the:
Is there another way to do the factory reset?
I have doubts that the "Toshiba HDD recovery" tool of my laptop is corrupted, so is it possible to download this tool on the internet, on dvd disc and install from there? If so, then can you please give me a link of this tool for my model?

Best regards
Mihran grabbed.

Hello Mihran and welcome in the Toshiba forum

Let's see what's not there.
First some general info. Each new Toshiba notebook is preinstalled with original recovery image. This image is also saved on the HARD disk on a separate partition. With the factory settings repair my computer option will appear in the advanced start-up (F8 at startup) and HARD drive recovery option can be made as described in Toshiba document you posted in your first assignment. If nothing is changed, this option will be there and you will be able to do the installation of HARD drive recovery again ad again.
> when I'm in pressing the F8 key when starting laptop it appears a list of choices on the display that does not contain "repair your computer".
This occurs if you have installed the version of the OS using the Microsoft installation disc. After having this option to fix my computer will disappear, and you will not be able to start the installation of HARD drive recovery.
> Is there another way to do the factory reset?
Yes. You must use the disk for the installation of the OS restore DVD. After that it all will be the same. Repair my computer option will be available again and you won't be havce factory again.

If you have any other questions you are welcome.

Tags: Toshiba

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