Cannot preview filetype please download the file for display and garbled text on an uploaded image
Dear Madam or Sir,
When I click on a file titled 'Subject access request letter re account 12527629 Sort Code 60-10-34 24022015.pdf number', which is stored in my account on Acrobat.com, I get the response "cannot get a filetype overview please download the file for display. This file was created from a document in OpenOffice .odt the same title. Please notify.
I downloaded an image, which is supposed to be a .pdf file, since the installation of web of Royal Mail Track & Trace using my Samsung S5. The text that I expect to see might as well be hieroglyphics for all its resemblance to the text. Please notify.
Kind regards
Ron Platt
PS I tried to join the two files (.pdf) but informs me that "image type is not allowed. Please notify.
Hi Ron,
In your efforts, you mention in step #6 you save the file as a PDF secure. Applied security files cannot be previewed to the customer, that's why you get the message "cannot preview filetype please download the file for display. This message preview complete and preview the hover. After downloading the file, you should be able to access it without error (within the limits of the guarantee applied).
The hover behavior you report is expected. If you hover over a file name, you will see "hover" noticed after a few seconds, that will get you a small preview of the file (rather than having to open it in the overview). If poster only if you hover over a name of file, not in the empty area of each line, so that you have not seen continually arise.
Hope this helps,
Laura
Tags: Adobe
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