Cannot read the format of most of the files are downloaded as

I migrated the Club Photo of dollar, I just tried, for the first time, to download an image, in fact, it happened on 2 of the 3 images that I downloaded.  First come down like JPG, NO PROBLEM!  The other two are down as. HAVE?  I don't have the software to view OR do I want to buy it, I WANT my downloads in JPG format as I was getting of the DPC.  I am very disappointed that phone support is not available for this product, DPC has, needless to say, I'm FRUSTRATED!

Someone please Help!

Hi Oscarc60849838

Please see the thread below where the request has been addressed:

Not informed of Format .ai owner during the Migration of the Dollar Club

See also:

Common questions, Adobe Stock

Support for file formats and Adobe Creative Cloud applications

http://www.Adobe.com/content/dam/ACOM/en/legal/servicetou/Adobe_Stock_Terms-en_US_20160616 .pdf

Tags: Adobe Stock

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