Cannot receive e-mail from specific sender

I was sent an important e-mail from the Student Finance regarding my student loan, but on student finance site it says that users of microsoft accounts cannot receive e-mail from them and I need to contact my provider.  I find the Microsoft support Web site very difficult to navigate and have not been able to find a phone number for a hotline.  Maybe you can help me understand how to get microsoft to allow funding student emails to send to microsoft accounts?

Ok. Now that I know it is a Hotmail account, please ask the experts Forum Hotmail here and give them when you post a link.

Please send all Live and Hotmail queries on the forum right here:

Windows Live Solution Center

Bruce Hagen ~ MS - MVP [Mail]

Tags: Windows

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