Cannot record - stops after clicking on the record button

Hello world

In short, I can't save in Captivate.  Here's a breakdown of the fast workflow:

1. open Captivate

2. create the new project

3. Select the size of the window of the application/custom

4. click on 'Save' button on the top left of the application window

Once this is done, the recording box disappears, and Captivate disappears (always running in the background).  From there, I can open Captivate in my Start menu, but it opens another request, not the original.  The only way to close it is by putting an end to the task.

Any ideas?  I've recently updated to the latest patch and can't remember experienced this before.

Thank you!

Hi again

You might try to demolish the settings file.

Close Captivate

Open Windows Explorer

Navigate to the following location:

?:\ Documents and Settings\? \Application Data\Adobe\Adobe captivate

? = The drive letter

?? = Your logged in user name

Delete the captivate_v40.dat file, you should see (or rename it if you are hinky on deleting files)

Restart of Captivate

Note that this operation may require you to adjust the Windows Explorer, so it allows you to view these files. In general, you click Tools > Folder Options > view tab and ensure hide them extensions of known file types and Hide protected operating system files options are not enabled.

Once you have completed these steps and restarted Captivate, it should point out that the file is missing and cook until a new on-the-fly.

I hope you do once Captivate starts to behave normally again. (I just wish I could do that easily with people and animals, I know and love!)

See you soon... Rick

Useful and practical links

Captivate wish form/Bug report form

Certified Adobe Captivate training

SorcerStone blog

Captivate eBooks

Tags: Adobe Captivate

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